SHIPPING POLICY

Domestic Shipping:

We Offer Free Shipping Anywhere in India

Please allow 2-3 working days for your order to be dispatched.

Normally, orders placed before 1 pm on a business day, we aim to ship the same day, provided card security checks are complete, payment received, and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders received on Sunday or during Holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to P.O. boxes or military addresses; rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customisation will require additional time and will be shipped within 10 working days.

International Shipping:

International shipping charges are included in the product retail price shown online on our website. Transit time will vary, depending on the location. All international packages are shipped via India Post’s Priority Airmail Service. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

International delivery time is approximately 7-14 Days (depending upon the country of destination). For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International customers are responsible for any import or customs fees charged by their government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or the return service costs will be assessed.

Tracking: An e-mail containing your package tracking information will be sent after shipment.

Please email us at moggyelaytea@gmail.com if you have any questions.

Cancellation of Order by User

1. Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, the customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. To cancel your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. www.moggyelaytea.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.moggyelaytea.com and accepts www.moggyelaytea.com’s decision regarding the cancellation.

In case of Gift Certificate

Gift Certificate will not be cancelled; the user can request for extension of the expiry date within 3 days of purchase.

Cancellation of Order by {www.moggyelaytea.com}

www.moggyelaytea.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded, and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address, or recipient not available or any other related reason), any extra cost spent by www.moggyelaytea.com for re-delivery shall be claimed from the User.

Replacement/ Return Policy by www.moggyelaytea.com

Our teas are non-returnable or exchangeable as it is a food product and governed by the FSSAI.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

1. The item may be damaged during transit
2. Or there might be a manufacturing defect
3. or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Refund Policy by www.moggyelaytea.com

Cases of goods unavailability or service problems:

1. If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end, the choice of the customer will be final
2. If the order is confirmed by us and we are not able to ship the product on time, then we give refunds to the customer, if the customer demands
3. A 100% refund will be given if the product is not available or the vendor is not able to ship the product

For courier products, if the delivery address is outside the service area, then only a 100% refund will be given